FAQs

What is self storage?

Self Storage centres have a selection of room sizes that you can hire from a locker up to the size of a tennis court or larger, short or long term. You bring your goods or possessions to the storage centre, lock them in the room and come and go as you please during opening hours. You are the only key holder. You can store almost anything unless it is perishable, live or flammable.

The best way to find out how Self Storage works at MijnSafestore is to drop into any of our storage centres. To find the most convenient storage centre you can use the location finder on this website. All our storage centres have a fully trained team who would be delighted to show you around and answer any queries and questions you might have. If it's not convenient to drop in please don't hesitate to contact us by telephone or email.
 

Who is MijnSafestore?

M3 self storage are being renamed MijnSafestore, and are now managed by one of the largest storage providers in Europe, the Safestore Group.

Our parent company, Safestore, is the UK’s largest and Europe’s second largest provider of self storage solutions. Our principal operations are located in the UK, France, Spain and now, including MijnSafestore, the Netherlands.

Our trained, professional and helpful staff and our 30 years’ experience in Self Storage will ensure that you receive the best service and value in the industry.
 

How does Self Storage at MijnSafestore work?

You can store your goods or possessions from as little as a week for as long as you need. Storage rooms can be booked in advance to make sure the size you require is available on the day you need it. You can also easily switch to a smaller or larger room whilst in storage if you need to. Self storage at MijnSafestore is flexible, secure and hassle free, in fact it couldn’t be any easier, our one-stop-shop approach means our storage experts will deal with any problem you might have. All our people are trained to help and advise you to make sure you get the best service and value for money.
 

What kind of security is in MijnSafestore’s stores?

We take the security of your goods and possessions extremely seriously. To protect them all our centres have staffed receptions, sophisticated alarm systems and 24 hour recorded CCTV. Access to our storage centres is strictly controlled. Also, you are the only one with access to your room, which is locked with an insurance-approved padlock which can be purchased in store. 
 

Do I need my own padlock?

Yes, you need your own padlock to ensure that you are the sole key holder for your room and to ensure that your room is securely locked at all times. MijnSafestore stock full range of high security insurance-approved padlocks in all of our stores.
 

How much does it cost to store with MijnSafestore?

The price you pay is determined by the size of the room you need. That's why our commitment to you is that we will get you into the smallest space possible. As the rental charge is calculated according to the floor area of the storage room, the smaller the floor area the less you end up paying.

Estimating the space you need isn’t as simple and straightforward as it looks. It depends on:
- What you need to store
- How stackable it is
- How high the ceiling of the storage room is
- Where the storage room is located in the storage centre, generally ground floor is more expensive
- What sort of access you will need since you may want to leave a walkway through the storage room to get to your possessions.

We can advise you on how to stack your goods and possessions to make maximum use of the space.
In the meantime, if you would like to get a rough idea of how much space you might need, you can use the size estimator on our website.
 

What is the minimum rental period?

The minimum rental period is two weeks. You can store for as long as you want, there is no maximum rental period.
 

What is included in the price - are there any hidden extras?

You will need our insurance-approved padlock to secure your room and your goods will need to be insured whilst they are in storage. Please ask in store or over the phone for a quote on StoreProtect, this will depend on the value of your goods to be stored.

To book a room is absolutely free with no obligation to take up storage with us.
 

Do you offer any discounts?

Yes, we normally offer a range of discounts including: one month free storage; discount for students; discount for merchandise purchases. However, the offers may change store by store, offers for stores can be found on the store location page of the website. Or you can call the storage centre to find out the best deal for you.
 

Do I pay weekly or monthly?

We'll invoice you on a four weekly basis, payable in advance. However, we only ask for fourteen days notice when you vacate your room and we refund to you any unused storage charges.
 

How long can I stay?

You are welcome to stay as long as you require.
 

How quickly can I move in?

You can move in on the same day as you make your enquiry (during office opening hours) providing that you have the relevant documentation needed to complete and sign your contract. Two forms of ID are required one of which must be a photo ID (passport or driving licence, for non-Dutch citizens a passport will be required) and a utility bill less than 3 months old. All customers must pay a one month deposit prior to moving in. Please check with the store team.
 

What do I need to open a contract?

Two forms of ID are required one of which must be a photo ID (passport or driving licence); for non-Dutch citizens a passport or driving licence will be required) and a utility bill less than 3 months old. All customers must pay a one month deposit prior to moving in. Please check with the store team.
 

What kind of payment methods are available?

Cash is accepted in store and largely encouraged as some Debit Card/Credit Cards are not accepted by the chip and pin machines.
 

Do I need insurance?

Your goods must be insured whilst in storage.

We always take good care of our stores and make every effort to protect items being stored with us. Unfortunately there are some events which may damage your goods which are out of our control, such as a fire or flood. It is therefore standard practice for self storage companies to require their customers to adequately insure their goods for the duration of their stay.

We recommend you add our StoreProtect policy when contracting with MijnSafestore. This means we accept liability of your goods whilst in storage (up to a pre-agreed value) – protecting your goods from situations like theft, loss or damage.

Please note: If you do not add StoreProtect to your contract, you must provide evidence that your goods are adequately covered by your own insurance policy.
 

Why do I need insurance?

Your goods must be insured whilst in storage. MijnSafestore offers insurance protection under our own insurance policy.

We always take good care of our stores and make every effort to protect items being stored with us. Unfortunately there are some events which may damage your goods which are out of our control, such as a fire or flood. It is therefore standard practice for self storage companies to require their customers to adequately insure their goods for the duration of their stay.
 

Can I transfer to another room if I need more or less space?

You can easily move to another size room at any time, depending on your storage requirements and the availability of other room sizes in the store.
 

How often can I have access to my goods?

You can come and go as you please during the store opening hours. You should contact your store if you need to access your goods outside of normal hours.
 

How do I get my goods to you?

You have to bring your belongings to the storage centre. All our centres have ample car parking and large loading/unloading areas.
 

How high are your storage rooms?

Depending upon the MijnSafestore store you choose the rooms range from 7 to 9 ft in height.
 

Do you have trolleys available?

All stores have trolleys and pallet trucks available free of charge for customers use.
 

Do you offer storage for business?

Yes, we offer flexible contracts for short or long term Self Storage. There is no minimum stay. We guarantee our business customers the best business rates available. Please contact the storage centre for details.
 

What if I have booked and my plans are delayed?

That is no problem just let us know about the changes and we will extend your booking.
 

Can I book online?

We have online booking available at selected storage centres. However, you can book a unit by calling your selected self storage centre directly.


Can I change the storage centre?

You can move to another one of our storage centres as you wish subject to availability. Remember you will be responsible for moving your own items from one centre to another.
 

What items cannot be stored?

We do not permit the storage of:
  • Hazardous goods, toxic materials
  • Pollutants, contaminants, waste
  • Perishable goods, live animals, living plants
  • Cash and securities, illegal goods
  • Explosives, firearms, ammunitions
We always cooperate with the Police and Customs.
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